Return and Refund Policies

Q: What is your return policy?
A: Returns are accepted within 30 days of purchase for unused, unworn items in their original condition. Customers are responsible for return shipping costs.

Q: How do I request a refund?
A: Contact us at fpnlbrand@gmail.com with your order number and reason for return.

Legal Reference: Full details are in our Return Policy.

Shipping Information

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Delivery times and costs vary by location.

Q: What are your shipping costs?
A: Shipping costs are calculated at checkout based on your location and order weight.

Legal Reference: Refer to our Shipping Policy.

Terms and Conditions

Effective Date: 12/20/2024

These Terms and Conditions ("Agreement") govern your use of the website FPNLBRAND.COM and the purchase of products from FPNL ("we," "our," or "us"). By accessing or using our website, you agree to be bound by this Agreement.

Contact Information

Q: How can I contact your support team?
A: Email us at fpnlbrand@gmail.com or use our Contact Form. We’re available Monday–Friday, 9 AM–5 PM EST.

Legal Reference: Contact methods are described in our Privacy Policy.

FAQ Updates

Q: Can the FAQ or policies change?
A: Yes, we reserve the right to update our policies at any time. For the most accurate information, review our Terms & Conditions.

Consumer Rights

Q: What if I feel my consumer rights have been violated?
A: We comply with all consumer protection laws, including Massachusetts Chapter 93A. Contact us at fpnlbrand@gmail.com for assistance.

Legal Reference: Read more about your rights in our Terms & Conditions.

Privacy Policy

Q: How is my personal information used?
A: We collect personal data to process orders, improve your shopping experience, and send relevant offers.

Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your data is protected.

Legal Reference: Read our Privacy Policy for more details.